Terms of Service

Your use of caffiine.com is subject to the Caffiine Privacy Policy, which also governs the Site and explains our data collection practices.

Visiting caffiine.com or sending emails to Caffiine constitutes electronic communications. You consent to receive electronic communications and agree that agreements, notices, disclosures, and other communications we provide by email or through the Site satisfy any legal requirement that those communications be in writing.

If you use the Site, you are responsible for maintaining the confidentiality of your account and password, restricting access to your computer and devices, and accepting responsibility for all activity under your account or password. You may not assign or transfer your account to another person or entity.

Caffiine is not responsible for third-party access to your account that results from theft or misappropriation. Caffiine and its associates may refuse or cancel service, terminate accounts, or remove or edit content in their sole discretion.

Caffiine does not knowingly collect personal information online or offline from anyone under thirteen. If you are under eighteen, you may use caffiine.com only with permission from a parent or guardian.

We offer a fourteen-day money-back guarantee.

caffiine.com may contain links to other websites. Caffiine does not control and is not responsible for the content of linked sites, including their links, changes, or updates. We provide those links only as a convenience, and including a link does not imply endorsement or association with its operator.

Some services available through caffiine.com may be delivered by third-party sites and organizations. By using a product, service, or feature originating from the caffiine.com domain, you acknowledge and consent that Caffiine may share information with a third party that has a contractual relationship with Caffiine to provide the requested product, service, or feature to our users and customers.

You receive a non-exclusive, non-transferable, revocable license to access and use caffiine.com strictly in accordance with these Terms. You may not use the Site for an unlawful or prohibited purpose, damage or impair the Site, interfere with another person’s use of it, or obtain materials or information through means not intentionally made available through the Site.

All content included in the service—including text, graphics, logos, images, compilations, and software—is the property of Caffiine or its suppliers and is protected by copyright and other intellectual-property laws. You agree to follow all proprietary notices and restrictions.

You may not modify, publish, transmit, reverse engineer, sell, create derivative works from, or otherwise exploit Site content in whole or in part. Caffiine content is not for resale. You may use protected content only for your authorized use. No express or implied license is granted except as specifically stated in these Terms.

The service is controlled, operated, and administered by Caffiine from offices in the United States. If you access the service from outside the United States, you are responsible for complying with local laws. You may not use Caffiine content in a country or manner prohibited by applicable laws, restrictions, or regulations.

You agree to indemnify, defend, and hold harmless Caffiine, its officers, directors, employees, agents, and third parties from losses, costs, liabilities, and expenses, including reasonable attorney fees, arising from your use or inability to use the Site or services, your user postings, your violation of these Terms, your violation of a third party’s rights, or your violation of applicable law. Caffiine may assume the exclusive defense and control of a matter subject to indemnification, and you agree to cooperate in asserting available defenses.

If the parties cannot resolve a dispute arising from or concerning these Terms, the dispute will be resolved by final and binding arbitration under the Federal Arbitration Act before one neutral arbitrator administered by the American Arbitration Association or a similar service selected by the parties at a mutually agreed location.

The arbitrator’s award is final and may be entered in a court with jurisdiction. The prevailing party in an action, proceeding, or arbitration arising from these Terms may recover its costs and reasonable attorney fees. The arbitrator will decide the entire dispute, including the scope and enforceability of this provision. This arbitration provision survives termination of these Terms.

Arbitration under these Terms takes place only on an individual basis. Class, collective, representative, and private-attorney-general actions are not permitted. A party may bring claims against the other only in that party’s individual capacity, not as a plaintiff or class member in a representative proceeding. Unless both parties agree otherwise, the arbitrator may not consolidate more than one person’s claims or preside over a representative proceeding.

THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CAFFIINE AND ITS SUPPLIERS MAY IMPROVE OR CHANGE THE SITE AT ANY TIME.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CAFFIINE AND ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, OR ACCURACY OF SITE INFORMATION, SOFTWARE, PRODUCTS, SERVICES, OR RELATED GRAPHICS. THEY ARE PROVIDED “AS IS” WITHOUT WARRANTY OR CONDITION OF ANY KIND. CAFFIINE AND ITS SUPPLIERS DISCLAIM ALL IMPLIED WARRANTIES AND CONDITIONS, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CAFFIINE AND ITS SUPPLIERS WILL NOT BE LIABLE FOR DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR OTHER DAMAGES, INCLUDING LOSS OF USE, DATA, OR PROFITS, ARISING FROM OR CONNECTED WITH THE SITE OR RELATED SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF DAMAGES. SOME JURISDICTIONS DO NOT ALLOW CERTAIN EXCLUSIONS OR LIMITATIONS, SO SOME OF THESE LIMITATIONS MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH THE SITE OR THESE TERMS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO STOP USING THE SITE.

To register a complaint, contact us at [email protected] or 515-710-4343. We resolve most complaints within forty-eight hours, although some matters may take up to fourteen days.

Orders may be canceled or modified through caffiine.com until processing begins. To request a change after processing starts, email [email protected], speak with your account executive, or call 515-710-4343.

We offer returns and exchanges for fourteen days, except for perishable goods, electronics, appliances, computers and accessories, specialty or made-to-order products, and discounted products with a short expiry. Returned products must be in their original packaging, unopened, and unused. Caffiine may reject a return, exchange, or refund claim if a product appears to have been tampered with or was not supplied by us.

To start a return or exchange, contact your account executive, email [email protected], or call 515-710-4343. We process most refunds within forty-eight hours, although some returns, exchanges, or refunds may take up to fourteen days.

These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules. You agree that the state and federal courts serving San Francisco County, California, have exclusive jurisdiction over disputes not subject to arbitration.

Caffiine may terminate your access to the Site and related services, or any part of them, at any time without notice. Use of the Site is unauthorized in a jurisdiction that does not give effect to all provisions of these Terms.

No joint venture, partnership, employment, or agency relationship is created between you and Caffiine by these Terms or your use of the Site. Caffiine performance is subject to existing laws and legal process, and these Terms do not limit our right to comply with government, court, or law-enforcement requests relating to your use of the Site or information we collect.

If a provision of these Terms is held invalid or unenforceable, it will be replaced by an enforceable provision that most closely matches its intent, and the remaining provisions will continue in effect.

These Terms constitute the entire agreement between you and Caffiine concerning the Site and supersede prior or contemporaneous electronic, oral, or written communications and proposals. A printed version of these Terms or an electronic notice is admissible in proceedings to the same extent as other business records maintained in printed form. The parties expressly wish these Terms and related documents to be written in English.

Caffiine may change the Terms under which caffiine.com is offered. The current version supersedes all previous versions. Please review these Terms periodically to stay informed of updates.

Caffiine welcomes questions or comments about these Terms. Email [email protected].